Date: 30-Aug-2020
Location: Dubai, AE
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Pay Band : 7
Location: Dubai, UAE. Other locations may be considered.
Contract type: Indefinite contract
Requirements: Candidates must hold a passport which allows global travel
Closing date and time: 13th September 2020 (23:59 CET Time)
About us:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.
We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.
The purpose of this role is to design and deliver a range of blended learning interventions to support the Exams business. The post holder will be responsible for the creation of self-access and trainer-led learning interventions including, but not limited to, eLearning modules, explainer videos, manuals, how-to-guides, FAQs, checklists, webinar delivery, face-to-face delivery, support surgery delivery and user-acceptance-testing, to agreed quality standards, in relation to new and updated systems, processes and policies.
The opportunity:
This is an opportunity to support the Global Implementation team and Exams business by establishing and continuously improving training provision with a focus on systems, processes and policy.
Creating self-access and trainer-led learning interventions including, but not limited to eLearning modules, explainer videos, manuals, how-to-guides, FAQs, checklists, webinar delivery, face-to-face delivery, support surgery delivery and user-acceptance-testing.
The post holder will need to contribute to training interventions which help countries stabilise changes and realise benefits once the business as usual phase begins.
Will need the ability to work to short and/or shifting deadlines and Exams business priorities on own initiative, as part of a dispersed team.
Opportunity to add value for British Council exams customers and external partners through the provision of high-quality training materials.
You will be accountable for:
Consultancy, analysis & problem-solving- Creating self-access and trainer- led learning interventions, delivery of webinars and face to face trainings, support user -acceptance-testing. Ability to engage stakeholders and subject matter experts to ensure input, knowledge transfer. Deliver remote learning and development activities using Microsoft teams, zoom including briefings, workshops, support and stabilisation activities and working with the wider exams business improvement team to deliver trainings and workshops. Presenting complex information clearly for Exams systems and policy and process teams, tailoring the presentation of trainings to meet technical and non-technical audience needs.
Internal customer focus- Understanding the Exams business, identifying opportunities and challenges related to exams business to provide training based on informed exams business insight and proactively seeking feedback to monitor satisfaction with training delivery.
External customer focus – Developing knowledge, understanding and insight of external customers and partner needs, adapting the training materials and learning interventions to meet the needs to ensure a smooth customer journey.
Service improvement – contribute to the improvement of the exams training ensuring all exams delivery, business process, rules and exams systems operations are covered in the training materials and learning interventions. Understanding the rationale behind changes to the exams business as well as the benefits and impact and ensuring clarity to the colleagues regarding the changes and delivering trainings. Collating feedback suggestions and sharing with business improvement teams and learn to sustain continuous improvement for the implementation of future initiatives.
Functional expertise- To provide technical guidance on multiple Exams systems, processes and product delivery platforms to new and/or existing colleagues. Providing guidance on standard global processes and business rules for Exams delivery.
Completes an annual cycle of formally Recognised Continuing Professional Development (CPD) to maintain and deepen their professional expertise.
Able to use a variety of information resources and best practices regarding learning and development, in-depth knowledge of expertise regarding training areas, exams policy, process, systems, products, operational changes and delivery of exams. Expertise in blended learning and latest technology in learning and development including high quality eLearning and videos.
Relationship & stakeholder management- Develops good working relations with colleagues throughout the British Council with a focus on exams delivery colleagues to enable effective implementation of procedural changes and improvements. Ensuring all collateral and training delivery pilots are shared with stakeholders.
Leadership and management- Ability to plan and prioritise work activities to ensure effective delivery of diverse responsibilities on monthly and quarterly basis, independent working on changing priorities and shifting deadlines. Sharing ideas to support training managers in identifying / developing new ways to enhance efficiency and effectiveness.
About You:
What we’re looking for is someone who holds Demonstrable experience of designing and implementing a range of learning and development interventions for large and/or global operations
You should have demonstrable experience of rolling out changes to business policy, processes and systems, to participants with a variety of roles and across multiple locations and/or time-zones.
You need to have the knowledge to design and deliver consistently high-quality training materials to short deadlines and hold experience of designing and developing eLearning modules and/or training videos.
You should hold experience of designing and delivering training sessions (face-to-face or remote delivery)
You should hold experience in analysing feedback data, identifying opportunities and responding to changes
Further details:
If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by 13th September 2020 (23:59 CET Time).
A connected and trusted UK in a more connected and trusted world.
Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
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