Overall Responsibilities
To support the Regional Sales teams in their activities.
Primary Responsibilities
1) Work closely with Sales, Pricing, Customer Support and our Distributors in the preparation of proposals, quotes, order forms and License Agreements:
draft pricing for direct orders and distributor orders, including requests to pricing team for custom quotes
prepare proposals and reports (including usage statistics, upsell opportunities)
monitor all open price requests sent to the pricing team and report on status
store pricing received from the pricing team or Publisher price proposals
enter new and renewal quotes into Orion, generate final Order Forms
coordinate creation, distribution and acceptance of License Agreements
2) Engage in effective customer communication. This will include:
Routine contact with distributors / customers as agreed
Provide new and renewal price quotes
Renewal status reports and assisting with chasing outstanding orders
Follow up inquiries/leads received by Salesforce, phone and/or mail, as appropriate/as directed, pass to managers for follow up where necessary
Carrying out calling campaigns
3) Arrange background material for customer visits, exhibitions and road shows, including:
working closely with the marketing team
tracking and managing local marketing budget and managing local stock of marketing materials, keeping store room organised
organise for materials to be delivered / set-up / taken down
assist in physical booth set up/tear down for events
prepare marketing material as appropriate
overview of customers’ subscriptions, pricing, and payment status
overview of competitors’ resources
report on any recent problems with access, set up etc.
prepare usage statistics, especially high/low cases
4) Work with Credit Control / Sales Management on outstanding debts
5) Office support tasks, including:
ordering supplies
organsing deliveries / couriers, assisting sales in document preparation, document / collateral delivery to customers as needed
6) Provide cover for other regions / open positions as and when needed
Person Specification
Experience in sales administration and support and / or inside sales
Ability to work on own initiative, taking responsibility i.e. prioritising workload, meeting deadlines and handling multiple tasks simultaneously
Good level of computer literacy with working knowledge of MS Office products.
Knowledge of CRM system (e.g. SalesForce.com) beneficial
Pro-active, self starter, with ability to ‘get the job done’
Excellent planning & organisation, attention to detail
Service orientated
Team player
Fluent English language (written and spoken) ,
Further languages beneficial, preferably Arabic
All Locations:
ARE-Dubai-Healthcare City
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