Job Description
Key skills required for the job are:
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.
Minimum work experience:5 – 8 Years
Proficiency in English Language is Desirable
Roles and Responsibilities
Mandatory Skills: VAPT – VULNERABILITY ASSESSMENT AND PENETRATION TESTING-L3
Experience Range: 5-8 YEARS
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding the recruitment, application or hiring process should be directed to our Ombuds group www.wiproombuds.com. Any US applicant can also call our hotline at 1-866-921-6714. Applicants outside the US can request the applicable hotline number via email via the Ombuds group.
Wipro does not charge any fee at any stage of the recruitment process and has not authorized agencies/partners to collect any fee for recruitment. If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.recruitment@wipro.com
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