Heriot-Watt is entering an exciting phase in terms of development of its professional services. We have centralised and re-aligned our recruitment and Admissions Teams in Edinburgh and are embarking on a journey to develop a new structure for our Dubai Campus and recruitment hub.
Reporting to the Student Recruitment Manager, the successful candidate will take the responsibility for coordinating and delivering a range of activities that enable Heriot Watt Dubai to achieve its ambitious recruitment targets for both UG, PG and research degrees. Student Recruitment Officer will be responsible for delivering customer facing events, both on and off campus, delivering customer service activities for all prospective students, ensuring the university is promoted in relevant and attractive ways. This roles requires both creativity in generating ideas for inspiring and engaging events, but also focus on proactive robust follow-up service to convert prospects into enrolled students.
Based in the Student Recruitment Team of our Dubai campus you will work as part of the team that provides an exceptional level of customer service to all prospective students and applicants to the University guiding them from first point of contact through to enrolment. You will be the first point of contact for phone calls and emails and respond to these within agreed response times ensuring the needs of the enquirer are met and making full use of enquiry management and CRM systems in place. Bringing together your passion for education and customer care, you will have exceptional interpersonal skills, attention to detail and be a self-starter who can support prospective students while they embark on their journey with Heriot Watt. Key duties and responsibilities
Summary
You will be part of the team providing a high-quality front-line service to all enquirers to the University. Your main duties will be to respond to enquirers by phone or email, dealing with day to day queries at events and providing support for prospective students throughout their journey to Heriot Watt. You will be working under the guidance of Student Recruitment Manager delivering a wide portfolio of events, ensuring that Heriot Watt recruitment Targets are met.
Education, qualifications and experience Essential
1. Excellent literacy and numeracy skills or similar or equivalent experience,
2. Experience of working within a similar environment as outlined above, specifically with a focus on multi-channel customer experience,
3. Competent in the use of relevant IT packages including Microsoft Excel, Word and Outlook
4. Well-developed interpersonal skills,
5. Experience in face-to-face customer service role, including participating in and organising in-house and external recruitment / sales events,
6. Demonstrable professional and proactive approach,
7. Evidence of excellent attention to detail,
8. Appreciation of working with confidential information,
9. Ability to work flexibly, quickly and accurately by taking account of new information or changes in circumstances and modifying the understanding of a problem or situation accordingly
10. Experience of using initiative and creativity to resolve problems, that may be predictable but not routine, identifying practical and suitable solutions,
11. Demonstrable provision of excellent customer service.
Desirable
1. Educated to a degree level,
2. Experience of administration in a higher or secondary education environment,
3. Understanding and knowledge of UAE and international education markets and current issues,
4. Experience of working with databases i.e. Student Record or CRM systems
5. Experience of enquiry management systems.
6. Evidence of creativity and innovation in previous workplaces to ensure all customer facing activities are constantly evolved, adapted and improved to drive customer engagement. How To Apply
Applications can be submitted up to midnight (UAE time) on Sunday 5th July 2020.
At Heriot-Watt University we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment.
The appointment is conditional upon successful completion of all Labour and Immigration formalities, and the start date will need to be delayed if the employment visa is not in place.
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