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Service Desk Administrator

Be a part of talabat IT Helpdesk team and provide IT technical support to the internal users.

What’s on your plate?

• You will be working on our Delivery Hero MENA applications to implement new features and move the platform to the next level.
• You will work in Agile to define requirements for new features, build product roadmaps and plan increments of work.
• You will create a clear, concise, good performing, secure and self-documented code.
• You will continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• You will develop test code for robustness, including edge cases, usability, and general reliability.

What did we order?

• Minimum 1-3 years of experience in IT field.
• Provide Helpdesk support and resolve problems to the end user’s satisfaction.
• Check and respond quickly and effectively to requests received through the IT Helpdesk communication channels
• Monitor the service desk queue for tickets assigned to the queue and process them first-in first-out based on priority. ( Jira Ticketing System )
• Check configurations, utilities, software default settings, etc. for the local workstations.
• Install, test, and configure new workstations, peripheral equipment and software.
• Deep understanding of Windows and Microsoft Office issues and their fixes.
• Follow and implement the company’s data security guidelines.
• Average network troubleshooting and network protocol knowledge
• Good understanding of computer systems, mobile devices, and other tech products.
• Serve as the first point of contact for end users seeking technical assistance
• Manage PC setup and deployment for new employees using standard hardware, images, and software
• Perform timely workstation hardware and software upgrades as required
• Must have cleared MCSA Course ( Windows server – Active Directory – Group policy – DNS – DHCP – file share – print server)
• CCNA Course ( OSI Model – IPs – Network troubleshooting – Network Protocols – etc )
• Must have great communication and interpersonal skills and be open to working with tight-knit teams.

Benefits

Working within Talabat means access to world’s leading perks and benefits, including:

• Dynamic & innovative environment
• Building the fastest growing, largest and most valuable network of online food ordering services in the world
• Working with diverse, cross-cultural teams from over 80 nationalities
• Developer Exchange Programs with other DH entities
• Company events, hackathons, cultural and sports events
• Fresh fruit, cereal, beverages, tea and coffee
• Comprehensive healthcare as well as subsidized gym membership and parking
• Relocation package (if required)
• Competitive salary

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide