Senior Manager – Customer Experience Continuous Improvement
Role Purpose:
Majid Al Futtaim is currently investing in building our Customer Experience capabilities. Accordingly, we are recruiting for a number of roles to drive us forward on our transformation journey and are interested in talking to CX professionals who are keen to drive the transformation forward across the Group, whether it be Shopping Malls, Retail, Leisure & Entertainment, Cinemas, Fashion, Financial Services or our residential businesses.
As a Senior Manager, CX Continuous Improvement, you will play a key role in driving our CX agenda to the next level. We have a comprehensive Voice of the Customer program in place and are looking for an expert to ensure the customer voice sits at the heart of everything we do across CX Design, Capability Building, Culture transformation, Digital Experience and more. As Group Lead for our Voice of the Customer program you will not only be responsible for generating strategic insights from listening to customers, you will also manage the relationship with our Experience Management vendor and be the lead responsible for transforming how we take “Listening to our Customers” to the next level. You will enable improvement to the overall customer experience journey for all brands, by ensuring we listen and take action on a daily basis.
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