Relationship Manager 143 views

What you do 

The Client Relationship Manager  acts as the point of contact between NEXtCARE and its client (SAADA). This role has an overall responsibility to maintain the current business as well as maximizing the business opportunities within existing client

This role has an overall responsibility to provide excellent customer service, meet clients’ needs and ensure highest satisfaction levels.

Main tasks:

• Establishes regular meeting with the client (SAADA) at least twice per month.
• Creates visibility around actions related to all activities related to this account and regular reporting of the same.
• Coordinates among various  stakeholders within the organization in order to ensure client deliverables.
• Establishes list of expected deliverables on Quarterly basis.
• Conducts surveys to SAADA members in order to generate statistics related to quality improvements and customer satisfaction.
• Resolves customer complaints regarding services, in coordination with relevant teams.
• Works with the client on generating  ideas and  digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.
• Stays current and knowledgeable on all products, service offerings and trends within the industry.
• Works closely and coordinates effectively with solutions and services departments of Company to ensure smooth and quality delivery of products and services on time.
• Effectively interacts with other departments including the account management.
• Ensures NEXtCARE remains proactive and responsive to prospective clients.
• As required recruit, train and supervise staff.

Behavioral Requirements 

• Possess drive, motivation and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.
• Sound knowledge of International Standards related to Health and Medical Insurance quality measures, region markets and practices.
• Able to analyze data and suggest techniques and requirements.
• Strong negotiation, communication, time management and leadership skills.
• Ability to work independently and maintain focus under pressure.
• Problem solving and decision making.
• Solid understanding of business dynamics, planning and execution.
• Ability to self-manage workload and handle multiple accounts, working with people at all levels of an organization.
• Must demonstrate strong initiative with ability to work as part of a team as well as independently.
• Demonstrate sound financial acumen in order to proactively respond to business trends.

Behavioral Competency: 

Customer & Market Excellence: 

• Strive for excellence at every touch point with the customer
• Foster state-of-art  technical/operational knowledge and strive for continuous simplification
• Be the benchmark

Collaborative Leadership:

• Empower the team and provide purpose and direction
• Develop people, provide  feedback and care to employee wellbeing
• Collaborate and exchange best practice.

Entrepreneurship:

• Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
• Take ownership and responsibility
• Embrace innovation and a culture that allows to make decisions without fear of retribution.

Trust:

• Act with integrity, honor commitments, tell the truth
• Foster diversity and inclusiveness
• Act transparently and promote corporate social responsibility.

Minimum Requirements 

• Bachelor’s Degree.
• 5+ years of experience in a similar role within a TPA, insurance or brokerage firm.
• Physically fit to carry out duties.
• Legally permitted to work in the country of operations.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.