Barclays Overview
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.
Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.
The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: to help people achieve their ambitions, in the right way.
Overall purpose of role
Key Accountabilities
Client servicing 60-70%
Sales support 30-40%
Performance measures
ØClient satisfaction / feedback
ØBanker/team/PBE Manager satisfaction (e.g. responsiveness and positive attitude)
ØAttendance at regular forums
ØAdherence to procedures and risk and control framework (judged via directly attributable complaints, risk events or sundry losses, overdue annual reviews / credit reviews / quality of case file preparation)
ØDemonstration of Barclays values (Respect, Integrity, Service, Excellence, Stewardship)
Role requirements
Professional / technical experience
ØPrevious experience in a client facing role
ØGood knowledge of banking and operational procedures, plus lending and understanding of collateral requirements, understanding of markets and regulatory awareness
ØRole holder does not provide advice but can give factual information in client communications/interactions
ØWhere role holder prepares client letters and similar advisory documentation for a Private Banker, the Private Banker will always review and sign the documentation and take accountability.
ØStrong PC skills (Word, Excel, Power point)
Preferred
ØGood understanding of the Bank’s products and services of the Barclays Group
ØGood investment, fiduciary and banking product knowledge
ØDegree qualification
Personal attributes
ØExcellent customer service skills & sensitivity to the needs and profile of high net worth clients
ØPositive and self motivated
ØExcellent ability to plan and organise work and set priorities, and to multi-task
ØGood interpersonal skills and adopts a team focus
ØGood influencing and negotiating skills
ØThe ability to make clear presentation of information both written and orally
ØEffective listening and communication skills
ØAbility to work under pressure with a heavyworkload
ØThe ability to solve problems using a rational approach with a strong ownership of problems
ØTeam Player
ØPossesses integrity
ØPossesses a technical and commercial approach to tasks.
ØPossesses the initiative to think things through and the prudence to refer
ØInterest in financial markets
ØFast learner, with experience of becoming familiar with new IT systems quickly and accurately
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Role Profile Attestation
The content of this role profile is relevant for the role in question.
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