People Operations Specialist Remote 146 views

As Couchbase evolves its People Operations model, this role supports all aspects of the employee life cycle. The focus of this role is to provide People Operations assistance across the People & Workplace team functions that are mission critical to world class teams at Couchbase. This role will entail both transactional and strategic work in delivering our People Team processes while also playing a part in revamping our processes and procedures. In this role, Specialists get exposure to all facets of a busy People & Workplace team and can lean into areas of personal interest.

Location: Remote, UK

Responsibilities

This is a broad list of responsibilities that most team members share. Individual team members who have a particular interest or experience in one area may focus more on responsibilities pertaining to that. 

Core Area Responsibilities:

• Support greater People & Workplace team programs and initiatives by working cross-departmentally with Talent Acquisition, HR, Total Rewards, Talent Development, and Technology & Data teams. Examples include: immigration, benefits, merit reviews, annual compliance reporting, organizational reports, etc.
• Own the employee onboarding and offboarding processes end-to-end, including stewarding data integrity in our ATS & HRIS, maintaining candidate files, completing templates and coordinating orientations.
• Assist Talent Acquisition in opening new requisitions, arranging candidate travel plans, drafting offer documents, and documenting TA processes as needed.
• Collaborate with Payroll & Benefits in new hire document collection, benefit program enrollment, changes, and addressing employee questions.
• Partner with HR Generalists in providing onboarding support & conducting new employee onboarding sessions.
• Be a guardian for overall data integrity and employees record keeping, maintaining accurate records & documentation. Process ongoing employee data changes in ATS, HRIS and other people systems to ensure our people data is accurately maintained.
• Ensure compliance with HR reporting and administration (Background checks, EEO, I-9, E-Verify, etc.).
• Contribute towards operational excellence by identifying and recommending alternative methods for optimization and streamlining.
• Maintain and provide support in People Operations process documentation, improvements, system implementations and policy development.
• Be the go-to person for employee questions and manage employee questions through Zendesk that are not answerable by our outsource partners.
• Ensure Zendesk tickets are allocated to the relevant teams and assist team members if overcapacity in one region or when other People Operations team members are out of the office.
• Answers questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.

Examples of Focus Area Responsibilities:

• (TA) Provide programmatic support to graduate and internship hiring initiatives, assist with sourcing/recruiting efforts, assist in TA process improvements & system updates.
• (HR) Partner with HR Generalists on employee Changes/ Leave of Absence/ and Immigration cases, assist with HR policy and process documentation, liaise with Legal, assist with employee relations cases & trainings.
• (Total Rewards) Liaise with Benefits in annual enrollment and employee benefits onboarding/offboarding, assist TR & HR with annual merit review cycle, provide support in creation of our job code hierarchy and board compensation committee meetings.
• (Talent Development) Assist with creation of Onboarding sessions & content, maintain updates to Couchbase Hub, and assist with DEI initiatives.
• (Technology & Data) Create Zendesk ticket reports analyzing where further systems or process improvements can be made, provide UKG Administrator system field & improvement updates, provide compliance audit support as a public facing company.
• (Workplace) Assist with office support where temporary service gaps may exist or for special events and projects.

Skills & Abilities

• Bachelor’s degree in Human Resources Management, Business Administration or related field (preferred).
• 2-3 years experience within the People Operations, HR Generalist, or Global Mobility space.
• Interest or experience working across a busy People and Workplace team.
• Experience working with ATS, Payroll, or HR systems.
• Knowledge of People & Workplace best practices and/or legal requirements is a plus.
• Documentation and process mindset (eager to ‘create structure’), with the ability to collaborate and strive for continuous improvement.
• Willingness to help across the People & Workplace  team in a variety of areas, while defining and leaning into your individual career growth objectives.
• Exceptional attention to detail, problem solver and a highly organized do’er.
• Strong communicator with a customer service mindset to support our world class team.
• Professionalism in handling confidential employee information.