Manager Payment Solutions 143 views

As a Payment Solutions Manager at Etihad Airways, you will play a strategic role in leading the management and optimization of the airline’s payment processes and systems. Coordinating cross-functional initiatives and driving continuous improvement in our payment solutions to meet the evolving needs of our customers and business.

Accountabilities

• Vendor Management: Manage relationships with payment service providers, banks, and other vendors to negotiate contracts, monitor service levels, and ensure alignment with business objectives and customer requirements.
• Performance Monitoring: Monitor key performance indicators (KPIs) and metrics related to payment processing, transaction volumes, success rates, and customer satisfaction, and take proactive measures to address issues and optimize performance.
• Strategic Planning: Develop and execute strategic plans and initiatives to enhance the airline’s payment solutions, including the adoption of new technologies, expansion of payment options, and optimization of payment processes.
• Payment System Management: Oversee the operation and optimization of the airline’s payment systems, ensuring reliability, efficiency, and compliance with industry standards and regulations.
• Project Management: Lead and support cross-functional projects and initiatives related to payment solutions, including system upgrades, process improvements, and integration with other systems and platforms.
• Cross-Functional Collaboration: Collaborate with internal teams, including finance, IT, marketing, and customer service, to align payment solutions with business objectives, product offerings, and customer experience strategies.
• Regulatory Compliance: Stay informed about regulatory changes and updates related to payment processing, data privacy, and consumer protection laws, and ensure compliance with applicable regulations and standards.
• Risk Management: Identify and assess risks associated with payment processing and implement controls and mitigation strategies.
• Training and Development: Provide training and development opportunities for team members to enhance their skills and knowledge in payment processing, fraud prevention, regulatory compliance, and emerging technologies.
• Team Leadership: Provide leadership, direction, and guidance to a team of Payment Solution Officers, including performance management, coaching, and professional development to ensure high levels of engagement, productivity, and collaboration.

Education & Experience

• Bachelor’s degree in finance, business administration, information technology, or a related field. Advanced degree or professional certifications in payment systems, financial technology, or project management are a plus.
• 5+ years of experience in payment solutions, financial services, or e-commerce, with demonstrated leadership experience managing teams and leading strategic initiatives.
• Strong understanding of payment technologies, including payment gateways, merchant accounts, card networks, and alternative payment methods, as well as industry regulations and compliance standards.
• Proven track record of driving results through strategic planning, process improvement, and cross-functional collaboration in a fast-paced and dynamic environment.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to build relationships, influence decision-making, and drive change at all levels of the organization.
• Analytical mindset with the ability to interpret data, analyze trends, and make data-driven decisions to optimize payment processes and improve business outcomes.
• Leadership qualities including integrity, accountability, resilience, and a commitment to fostering a culture of innovation, collaboration, and continuous improvement.