DubaiPOSITION: Desktop Support Technician
SALARY: up to 6,000 AED all inclusive, depending on qualifications and experience, plus conveyance expenses
HIRING COMPANY: Major Retail Group
WORK LOCATION: Dubai, UAE
AVAILABILITY: Immediately available will be prioritized (1-month max)
EMPLOYMENT TYPE: Full-time / Permanent
CANDIDATE PROFILE:
Open to any nationality, preferably Filipino, Indian, and Pakistani candidates
Male, 24 to 35 years old
EDUCATION/EXPERIENCE REQUIRED:
Bachelorâs degree or diploma in Information Technology or any related degree and certification
At least 2 years of work experience in desktop or network support and troubleshooting
Strong experience with Windows 8/10 desktop operating systems
Knowledge of Retail POS Support / application is an added advantage
Must have a valid UAE driving license
Has good communication skills
JOB DESCRIPTION:
First level support of usersâ technology related issues
Assist staff with installation, configuration and ongoing usability of desktops, laptops and software complying with given standards and guidelines
Setup computer systems for new users and instruct on access to company systems including, email, desktop applications and accounting systems
Knowledge on networks and basic troubleshooting
Remote troubleshooting and application support
Identify and repair hardware and network connectivity issues
Assist with support of multifunction office printers and desktop printers
Make recommendations and implement enhancements for increased uptime, performance and reliability
Ensure all end-user equipment is kept up to date with security patches and feature upgrades
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