The job of a Security Guard is to safeguard, patrol and monitor any security or safety breach in the premises where he is assigned duty. The duties of security guards may be directed by the clientâ€™s security team, or he/she may work alone. In both cases, the security guard is responsible for serving his employer by providing safety/ security against any sort of disturbances or threats that will incur losses/risks to the client or their property / information.
Security guards are provided with the necessary training to equip them with skills and knowledge to perform their duties and responsibilities effectively and efficiently.
2. MINIMUM REQUIREMENTS
Minimum secondary diploma
2 years relevant experience in related field/industry (military, police, security)
English and/or Arabic (basic spoken)
Skills & Qualifications:
Strong interpersonal and communication skills, First Aid, Fire Fighting, Lifting, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills
Driverâ€™s License in UAE
3. DUTIES AND RESPONSIBILITIES
3.1. APPEARANCE & DEPORTMENT
a. Properly dressed in full uniform approved by authorities
b. Ensure cleanliness (washed/polished/ironed) of uniform clothing and shoes
c. Maintain proper personal hygiene and grooming
d. Remain polite, respectful and patient with visitors and customers
e. Maintain excellent working relations with colleagues, subordinates and clients in his duty area
3.2. PUBLIC SAFETY
a. Circulate among visitors, patrons, and employees to preserve order and protect property.
b. Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
c. Warn persons of rule infractions or violations, and apprehend or evict violators from premises when necessary, using non-violent measures.
d. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
e. Inspect and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering.
f. Provide and arrange assistance to tenants, customers and visitors when and where it is required
g. Attend to complaints promptly and effectively
h. In case of problem arises from a visitor, try to solve the problem patient and politely, if you could not immediately call your superior
3.3. PROPERTY/ASSET SECURITY
a. Patrol pre-defined premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
b. Answer alarms and investigate disturbances.
c. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
d. Carry out regular inspections of the area required and taking corrective action as per situation
e. Control any unauthorized material movements on the area during duty hours
f. Ensure rules and procedures of the client/ management are observed by tenants, contractors and all concerned
g. Handling lost and found items, taking corrective action as per standing instructions
h. Monitor the overall cleanliness of the property and to coordinate with Housekeeping or facilities management when required
3.4. VEHICLE/TRAFFIC MANAGEMENT
a. Manage and direct traffic through appropriate routes
b. Advise proper parking areas; block/reserve parking areas; restrict use of parking areas for PWDs or special needs.
c. Ensure that parked vehicles are empty or engine is not running.
a. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences and submit to superior on daily basis
b. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
c. Maintain all relevant records within the security department
d. Brief superior about relevant security incidents/activities in the area
3.6. HSE RESPONSIBILITIES:
a. Use safety devices and protective equipment correctly and do not render them inoperative
b. Carry out daily inspection of the fire safety and other protective equipment
c. Comply with instructions given for their own safety and health
d. Report any situation which they have reason to believe could present a hazard and which they cannot themselves correct
e. Report any accident or injury to health which arises in connection with work
f. Cooperate with the organization in terms of health & safety issues as much as they can.
4. BEHAVIOURAL COMPETENCIES
4.1. Authoritative Behaviour
A good security guard has to be able to conduct himself in an authoritative manner. Much of being a security guard is centred on monitoring the actions of others. If a security guard spots strange activities, such as an individual attempting to access a building through its window, he has to be able to confidently handle the situation while never wavering on his position’s regulations and responsibilities. A security guard cannot be a meek type. He has to be able to assert himself – in a self-assured way – whenever the situation requires it.
4.2. Composed Behaviour
Proper security guard behaviour is composed and unruffled. Pressure-packed situations are the name of the game for guards, and it’s important for them to be able to navigate their way through things that might make others frustrated or stressed out. If a security guard has to expel a visitor to the property for being disorderly and chaotic, then he has to be able to do it in a calm manner – no matter how out of control the other party might be behaving.
4.3. Reliable Behaviour
Reliable behaviour serves as the groundwork for a security guard career. Working as a security guard calls for personalities that don’t get distracted or fall off track. Not only is it crucial for security guards to be timely in arriving to work, it’s crucial for them to monitor the property on a set schedule. A security guard has to make it a regular part of his routine to keep watch over all of his designated grounds. If a security guard simply forgets to conduct his scheduled checks of all of a building’s hallways, then he might not be the most suitable fit for the career.
4.4. Respectable Behaviour
Key security guard behaviour is decency. When a person is employed as a guard, he has a lot of responsibility on their shoulders, whether it relates to the security of people or property. A security guard has to be someone who people feel comfortable trusting. Security guards are expected to be straightforward people who always do what’s right for the job. Security guards should never play favourites or make exceptions for people, period.
5. WORKING CONDITIONS
The actual duties of a security guard depend on whether he is assigned to a static security position or a mobile position. In the former case, the guard works in a particular location for
specific hours. For those who are employed for mobile positions, the security guard either patrols on foot or roams in scooters and/or cars. He is assigned a defined zone for performing security checks.
»· High possibility of exposure to several adverse situations and natural elements
»· Required to be on their feet most of the time.
»· Shift hours could be 8-hour shift at night; or 12-hour shift. Guards are generally rotated to different shifts.
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