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Landside Execution Specialist

• Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers/truckers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership.
• Manage accounts with high business impact in terms of volume and/or revenue and high complexity.
• Serve as point of escalation to resolve customer queries/issues that the Chennai Landside Transportation team is unable to resolve or close.
• Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary.
• Identify the root cause when targets are not met and implement solutions by working closely with stakeholders.
• Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery.
• Understand and be familiar with KPIs and act in line with set targets. · Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders.
• Support the Landside Transportation with data analytics and other initiatives that positively impacts the customer experience.
• Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values.

Qualifications:

• College Degree or 2+ years of functional experience in the Transportation Industry
• Strong Customer Centricity
• Excellent communication skills and interpersonal skills.
• Ability to multi-task and display sense of urgency.
• Able to build and maintain solid relationships (internal and external).
• Excellent organization and problem-solving skills.
• Conflict resolution and persuasion skills.
• Ability to be a team player (essential).
• Proficient in Microsoft Suite Applications.
• Bilingual (Spanish – English) Preferred