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ICT Support Professional

• To ensure the stable operation of the in-house computer software systems and network connections.  To develop, install, configure, maintain, support, and optimize all network software and communication links within CME & CCNA.
• To ensure effective and efficient systems support to meet office requirements and according to the quality and service levels set by the line manager.
• Support Canon ME and CNA end users in applying Information Technology, answering questions, and solving IT related problems.
• To ensure maximum effectiveness of the IT function is achieved by ensuring the system is working correctly and all procedures are being followed.
• To analyze and resolve end user(s) software program and connectivity issues in a timely and accurate manner.
• To be able to provide and deliver end user(s) training when required.

What we give

With Canon, you’ll get the support and encouragement you need to grow, from people who share your ambition. We’ll invest in your professional development to help you learn and progress in your role with us. You’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

• Diagnose and troubleshoot hardware and software issues and perform repairs or escalate problems to the appropriate IT staff when necessary.
• Install, configure, and update computer systems, software, and peripherals.
• Maintain and support user accounts, permissions, and security settings.
• Assist in the setup and maintenance of network and telecommunications systems.
• Train users on basic computer operations and software applications.
• Document technical problems, resolutions, and steps taken to diagnose and resolve issues.
• Follow standard operating procedures and security protocols to ensure data integrity and system stability.
• Collaborate with other IT team members to resolve complex technical issues and provide excellent customer service.
• Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
• Assist in the management of inventory and procurement of IT equipment and supplies.
• To contribute to the vision and strategy with ideas and initiatives that complement the corporate strategy.
• Keep aware of trends and developments within IT to maintain knowledge level.
• Be able to provide and deliver training to end users.
• Build up database analysis and administration.
• Accurately assess the operational IT requirements within the Canon ME office.
• Installation of new application systems within agreed time schedules and to budget.
• Ensure information systems security according to CME and CENV IT policies.
• Testing, diagnosing and fixing faults in all such software, sometimes in consultation with users.
• Monitor and analyse the results and operational use of these systems and procedures and take proper actions until the required performance levels are reached.
• Providing written documentation for users, perhaps in conjunction with a technical author.
• Evaluate results and take corrective actions and when necessary.
• Apply best practice and ensure procedures, techniques and tools in order to realize service levels according to agreed standards.
• Ensure regular reporting to IT management regarding office Information Technology systems and user support with regard to performance and innovation needs.

What we ask

• Able to communicate clearly and effectively with individuals at all levels.
• Fluency in written and spoken English essential.
• High level of written and spoken communications required.
• Friendly & professional appearance, attitude and communication style.
• Excellent analytical, logical and problem-solving skills.
• Motivation, aptitude & accuracy for working with computers.
• Lifting of heavy computer hardware and peripherals.
• Full, clean, UAE driving license.
• Ability to travel as required.
• A Bachelor’s degree in Computer Science, MIS, or equivalent experience is required.
• Knowledge of programming concepts and techniques is a plus.
• Knowledge/experience of software debugging techniques and good problem-solving skills.
• Experience with Web application technologies.
• Familiarity with VISIO and other MS Office applications, i.e. Word, Excel, PowerPoint.
• Strong network infrastructure skills is required.

You will need

• Ability to work on own initiative and to strict deadlines.
• Able to work as part of a team or on own.
• Ability to prioritize workloads efficiently.
• Flexibility to deal with changing requirements.

Further Information

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Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.