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Housekeeping Order Taker

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Housekeeping Order Taker

As a Housekeeping Order Taker, you will be the first point of contact for guests and clients requesting housekeeping services. You’ll be responsible for accurately processing and managing housekeeping orders, ensuring all requests are handled promptly and efficiently. Your excellent communication skills and attention to detail will help us maintain the highest standards of cleanliness and customer satisfaction.

Key Responsibilities:

• Receive and process housekeeping service requests from guests and clients via phone, email, and in-person.
• Coordinate with housekeeping staff to schedule and prioritize tasks.
• Maintain accurate records of service requests and updates.
• Address and resolve any issues or concerns related to housekeeping services.
• Ensure all service requests are completed in a timely and efficient manner.
• Provide exceptional customer service and support to guests and clients.
• Assist with other administrative tasks as needed.

• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office
• Positive attitude and a keen eye for detail.

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21