F&B Associate 103 views

About The First Group: Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is encapsulated in our fast-growing portfolio of award-winning hotels and residences, exciting F&B outlets and lifestyle venues, and delivered through our array of complementary third-party hotel and asset management services.

Core to our vision for the future of hospitality is The First Collection, our award-winning hotel brand that reflects the rich culture, innovative spirit, and unparalleled refinement for which Dubai is famous for. The First Collection’s urban lifestyle resorts, situated in prime locations across Dubai, are renowned for their unique blend of world-class hospitality and modern flair, as well as their cutting-edge guest facilities and services, which include exclusive access to the stunning Soluna Restaurants and Beach Club, located on the world-famous Palm Jumeirah.

Every hotel in our fast-growing portfolio reflects our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway. The First Collection echoes the city’s heartbeat, ensuring all our guests are made to feel a part of the magnificent tapestry of Dubai, the world’s most exciting metropolis.

• Responsible for doing all preparations before and during the service like preparing tables and polish cutlery.
• Keeping track of the stock and supplies in the restaurant and communicating where there might be a shortage like linen, glasswork etc.
• Have an extensive knowledge of the menus and other F&B outlets.
• Serving in either conference rooms or other F&B outlets if required.
• Taking orders from the guests, explaining menu and advising the guest on their decision making.
• Liaising with management for advice if required.
• Communicating with the kitchen about the orders and being very clear about special wishes of guests.
• Consistently upselling of food and beverages and making guests aware of the promotions.
• To be aware about the items availabilities.
• If necessary preparing orders like drinks and preparing snacks and breads.
• Serving at parties and reception if required.
• Dealing with the payments and doing closure paperwork if required.
• Serving the guests with all F&B requirements during their stay in an attentive and efficient way.
• Taking reservations, in co-orporation with the supervisor and hostess/host if necessary because of special requests of the guest.
• Responsible for cleaning tasks during and after service.
• Making sure that all the guest areas look immaculate.
• Attending departmental meetings if required.
• Taking feedback from the guests and notifying management about it.
• Sharing ideas for improvement.
• Know the software in the F&B outlets to be able to put in the orders.
• Ensuring the guests receive what they ordered, guest satisfaction is key at all times.

• A minimum of 2+ years experience is essential.
• Preferably experienced in high volume F&B operations.
• Maintains great customer service to all guests.
• Planning and organising tasks, people and supplies.
• Excellent interpersonal and communication skills.
• Quantified experience in food safety and hygiene.
• Advanced customer service skills.