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Electrical Service Engineer

nvestigate product problems at Customer sites and complete the corrective action necessary to achieve customer satisfaction

Duties & Responsibilities:

• Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products
• Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated , tested and calibrated.
• Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols.
• Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer.
• Train customers on the safe and proper operation of these products.
• Investigate reported Equipment /product Problems /NCRs and initiate corrective action
• Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment /products.
• Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.
• Complete and submit field service documentation in a timely manner
• Participate in NCR investigations
• Perform other work-related tasks as assigned
• Good relationship with Client, Supplier & ARM/NOV global team members
• Comply with all ARM/NOV company QA and HSE policies and procedures.

SKILLS & EXPERIENCE REQUIRED:

• Technical/ functional knowledge
• Knowledge of NOV supplied drilling equipment or industry equipment
• Good analytical skills with ability for problem solving
• Quality Focus
• Planning, including ability to plan and supervise workloads
• Communication – Excellent verbal and written communication skills
• Time management
• Customer Focus
• Technical Learning
• Patience
• Decision Making
• Working under pressure.

Personal and Interpersonal skills:

• Handle the jobs as a lead Engineer
• Collaborating and working well together with others.

Qualification, knowledge and experience:

Bachelor’s degree in a related field or relevant work experience

We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human