Electrical Service Engineer 94 views

nvestigate product problems at Customer sites and complete the corrective action necessary to achieve customer satisfaction

Duties & Responsibilities:

• Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products
• Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated , tested and calibrated.
• Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols.
• Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer.
• Train customers on the safe and proper operation of these products.
• Investigate reported Equipment /product Problems /NCRs and initiate corrective action
• Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment /products.
• Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.
• Complete and submit field service documentation in a timely manner
• Participate in NCR investigations
• Perform other work-related tasks as assigned
• Good relationship with Client, Supplier & ARM/NOV global team members
• Comply with all ARM/NOV company QA and HSE policies and procedures.

SKILLS & EXPERIENCE REQUIRED:

• Technical/ functional knowledge
• Knowledge of NOV supplied drilling equipment or industry equipment
• Good analytical skills with ability for problem solving
• Quality Focus
• Planning, including ability to plan and supervise workloads
• Communication – Excellent verbal and written communication skills
• Time management
• Customer Focus
• Technical Learning
• Patience
• Decision Making
• Working under pressure.

Personal and Interpersonal skills:

• Handle the jobs as a lead Engineer
• Collaborating and working well together with others.

Qualification, knowledge and experience:

Bachelor’s degree in a related field or relevant work experience

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