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Dealer Principal Al Futtaim Automotive

Job Requisition ID: 164887

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

• Responsible for ultimate accountability for the achievement of budgeted operational objectives in Revenue, Volume, Gross Margin, Expenses for Sales and Aftersales, Net Profit, Customer Satisfaction, and employee engagement for Honda UAE.

What you will do:

• Participate in annual business planning and follow up with quarterly and monthly reviews.
• Accountable for location Revenue Maximization, Margin Improvement, Controllable cost management, Cash Control and Receivables.
• Support Planning teams to ensure accurate forecasting.
• Execution of Incentive plans (within framework provided by Brand Director).
• Asset Management – optimize inventory of vehicle and parts stock.
• Provide dealership management with regular reports on the financial condition of the dealership.
• Develop and implement local plans to deliver sales and profit achievement by month for new, pre-owned and after sales.
• Effectively manage stakeholders through regular meetings.
• Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc. for Management reporting.
• With support of Sales Management drives achievement of monthly sales targets delivering volume and profit contribution.
• F&I penetration and particularly trade cycle products.
• Used car performance (sales and buying).
• Manage Aftersales financial budgetary goals and forecasts.
• Maintain high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Responsible to monitor the performance of service operations within the location through enhancing and re-allocating location resources to improve overall location results.
• Parts & Warranty.
• Responsible for penetration of Service plans and extended warranty plans.
• Daily KPI management.
• OEM Warranty procedure and process adherence.
• Develop localized marketing initiatives and promotions with support of the brand communications team.
• Deliver OEM Customer experience programs.
• Accountable for a seamless end to end customer journey through Sales and Aftersales linking customer interactions to maximize opportunity to build value for the customer. (customer retention loyalty).
• Promote customer experience best practice to safeguard the customer journey process, whilst ensuring staff are trained to deliver on overall location targets.
• Lead development and execution of local action plans for improvement of NPS and CSV/CSI with support of central analysis and customer excellence teams.
• Manage high level customer escalations or issues arising out of transactional situations and ensure customer complaints in location are resolved effectively and timely.
• Take an active role in customer interactions to gain a strong sense of pulse and voice of the customer.