Customer Support Planner 95 views
Job Overview
- Salary Offer Negotiable
- Experience Level Beginner
- Total Years Experience 0 to 1 year
- Number of Vacancies 0
- Postal Code 11111
- Candidate Gender Any
- Candidate Nationality Any Nationality
- Candidate Availability Location Anywhere
- Working Hours 8
Essential Responsibilities
- The Customer Support Planner will lead job quotation, resource and tooling allocation, team deployment, and job execution through to final invoicing. In this role, one will:
- Partner with Operations Leader to coordinate manpower resources and tooling to complete engine repairs in the shop or offsite.
- Liaison across multiple departments to effectively plan operations.
- Communicate with internal team and customers to ensure seamless service and work scope execution.
- Provide support for the team in all technical, logistical, environmental, health & safety (EH&S) and quality requirements.
- Understand appropriate Aircraft Maintenance Manual, Engine Shop Manual procedures.
- Demonstrate required knowledge of Aviation Quality Procedures/Standards, as well as EASA Part 145 requirements and procedures.
- Demonstrate a solid understanding of Human Factors and how to mitigate risks while planning for tasks.
- Partner with Materials team to ensure deliveries meet customers’ expectations.
- Support commercial team in quoting and managing of work scopes, parts, and logistics.
- Collect cost accumulations, process all invoices, and assist with Accounts receivable reconciliations.
- Review operations metrics reports and coordinate with customer to ensure customers’ expectations are met.
- Execute business-specific strategies to serve our customers.
- Deliver all-hands on deck” support for AOGs (Aircraft On Ground) as they arise.
- Lead Daily Management meetings to support GE Aerospace’s FLIGHT DECK deployment, focusing on Safety, Quality, Delivery & Cost (SQDC).
Qualifications/Requirements:
- High School Diploma / GED
- Minimum of 3 years of experience within the Aviation Industry
- Availability to work flexible shift patterns as required, including nights, weekends and holidays
- Ability and willingness to support calls during off-hours when emergency situations arise.
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