Purpose of Job
We are currently seeking talented Customer Service Representatives for future opportunities in 2020. This is a full time work from home position.
Provides member onboarding, servicing and/or facilitation of product sales through various channels (e.g., phone, mail, e-mail, face-to-face). Deepens and retains member relationships through needs assessment and solution offerings from USAA products and services.
Job Requirements
We are currently seeking talented Customer Service Representatives for future opportunities in 2020. This is a full time work from home position.
Member contact employees must have access to minimum broadband internet connection standards as defined by USAA. Current requirements are as follows:
Click on link below to watch USAA’s Customer Service Careers Spotlight:
https://www.youtube.com/watch?v=i6SPVgJL_Z8
Come join our award winning team! USAA was recently recognized by Forbes® as one of the Best Employers in the U.S. and FORTUNE® magazine highlighted us as one of the World’s Most Admired Companies®. We are proud to consistently receive outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
Gathers information and closes on product sales demonstrating intermediate skills and knowledge of USAA products and benefits.
TRAINING SCHEDULE
WORK SCHEDULE
MINIMUM REQUIREMENTS
PREFERRED REQUIREMENTS
1 year of customer contact experience in a needs-based sales environment
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
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