The Role
Customer Happiness Executive Up To 6k Aed for a Business Setup Firm in the UAE • Attend to customer needs in a professional, friendly and courteous manner • Ensure that a high level of professional rapport is developed and maintained with all customers • Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices • Maintain a thorough knowledge of all departments, products and services so that customers are provided accurate information • Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer • Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken
Requirements
About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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