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Commercial Department Manager

Job Requisition ID: 158719

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Give great service & sell to our customer, directly & by doing the jobs required

What you will do

Description:

SALES

Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan

• Takes part in commercial walk rounds with Store Manager and store visitors.
• Complete probes and ensures the actions are delivered.
• Keeps up to date with all key communication documents and takes appropriate action.

Organises resource to ensure optimum stock levels for opening and throughout the trading day

• Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
• Manages shelf availability to deliver accurate results for the store.
• Co-ordinates stock accuracy adjustments and ensures activity is delivered within relevant timelines.

• Maintains knowledge of the day to day stock holding in the store and can co-ordinate resource to ensure availability is maintained throughout the day.

Organises resource to deliver corporate layout, phase changes, floor plan and planogram implementation

• Co-ordinate resource to deliver launches and phase change implementation.
• Organize resource to deliver floor plan implementation.
• Carries out decor and equipment checks and implements follow up actions.

SERVICE

Co-ordinates resource across zones and Key service areas to ensure customer needs are met

• Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of our customers.
• Responds to and deals with Customer queries, concerns and complaints.
• Flexible approach to working in other areas of the store to meet customer demands.

Guides, coaches and leads the Store team which help improve the customer shopping experience

• Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
• Delivers great service for our customers and role models ‘Service -Doing the Right Thing’ and our 4 key service behaviors at all times – Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful’.
• Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors.
• Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.

STANDARDS

Ready to Trade Standards

• Co-ordinates resource across zones to ensure that ‘packet perfect standards’ are maintained.
• Provides guidance and feedback to customer assistants on hygiene standards.
• Ensures standards at all service points are maintained throughout the day.

Co-ordinates resource and allocates Due Diligence activities to ensure department is trading safely and legally

• Co-ordinates DEF Reduction and removal.
• Completes / prepares compliance paperwork for Sign Off.
• Carries out Duty Management role before store opens / post closure.
• Manages the bag and locker checks / till to ensure dual control compliance and protection of the individual being searched.

PEOPLE

Manages a committed team who feel fully engaged, supported and recognised for their contribution

• Communicates effectively and engages team through team briefs and huddles.
• Takes time to ensure employees understand the part they play in delivering their accountabilities.
• Provides regular feedback to team members and recognises individuals who perform well in their role.
• Understands Engagement Survey scores and takes action to drive improvements across the team/department/store.