About Company
Jannah Hotels & Resorts was founded in the spirit of the noble Bedouin hospitality. Today, we are a leading name among hotel groups that specialize in the affordable luxury Halal segment. With innovative infrastructure, creativity and dynamism, Jannah Hotels & Resorts has blossomed into the hotel management company of choice for visitors and residents of the UAE.
Jannah Hotels & Resorts offers the best of luxury and business accommodation with a distinct Emirati flair. With exceptional service across all properties we pay homage to the warmth and devotion of Bedouin hospitality, offering guests convenience and comfort in elegantly styled interiors with state-of-the-art amenities in some of the best locations in the UAE. With multiple destinations and a variety of offerings Jannah Hotels & Resorts has blossomed into the Halal hotel brand of choice.
Job Descriptions
Key Responsibilities:
Checks the daily arrival list for VVIP’s or guests with special need.
To be present at the Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
Tag luggage’s and return the identification slips to guests.
Assists guests with luggage to the front desk.
Delivers messages, packages and flowers to guests rooms and other offices.
Inform Front Desk Agents to charge items given in case there is any charges applicable.
Ensure the efficient delivery and collection of group luggage.
Ensure that the guest has verified that all luggage has been accounted for.
Ensure safe storage and collect ticketing of guest coats and personal items.
Assist guest with Long term luggage storage requests / Left luggage requests.
Update and file the left luggage request form / Long Term luggage request form.
Update and file errand cards.
Update the Luggage movement register.
Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
To provide an efficient luggage storage, delivery and collection service.
Perform any other works as and when assigned by the management
Skills Required
Excellent Communication Skills
Excellent Customer Service Skills
Team Player
Physically fit
Lively
Flexible
Compensation & Benefits
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