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Ambulance Services

Ambulance Services Agent is responsible for the efficient allocation and deployment of all operational resources to optimum prospect, responsible for obtaining necessary information from healthcare facilities and customers who request service, coordinating different types of services, scheduling requests to meet resource availability, dispatching appropriate services in response to requests, facilitating information flow and  performing billing accountability.

Receiving and answering emergency and non-emergency calls.
•   Receive and answer emergency and non-emergency calls and dispatch orders.Act as a resource point for healthcare facilities (hospitals, clinics, mortuary services) utilizing the services of SEHA Ambulance Services Centre, answer customer calls for service and input.
Coordination and Facilitation   •   Respond to any issues and follow-up by coordinating with the appropriate departments enternally and exteraly.
•   Coordinate with events and ensure the availability of ambulances, drivers, and ambulance nurses while ensuring the availability of back-up plan in a timely manner.
•   Secure Gate Passes for ambulances, ambulance nurses, and drivers for airport patients
Tracking and reporting
•   Constantly monitor the system ensuring ambulances are in route to post moves in a timely manner and ensure other ambulances are within acceptable distance from ambulance hub.

•   Complete and submit daily status reports to the upper management

•   Proactively address problems and suggest solutions.
Documentation   •   Record all received request in the designated platform and maintain accuracy.
Financial accountability
•   Calculating the cost of each patient’s transfer of external stakeholders as per the pre-established agreement
•   Communicate with the designated health care facilities with respect to self-pay cases and follow up on pending payments.