Job Specific Accountability:

  • Develop the strategic roadmap / plan under the guidance Director – GRP, for the deployment of Share Services Application systems / modules across various Government entities, in line with the Government Resources Planning Department strategy to ensure the achievement of Department objectives
  • Implement the Deployment Section strategy, managing the execution of the approved deployment plan in order to achieve agreed upon strategic goals and objectives that will lead to increased Government efficiency and operational optimization
  • Continuously evolve the Deployment Section operating model in compliance with relevant policies to optimize performance and resource utilization
  • Understand the deployment requirements and designs a comprehensive deployment strategy for achieving the desired outcome from the roll-out, establishing resource requirements, priorities, the work plan and monitoring the progress of tasks
  • Identify implementation risks and drive remedial actions to ensure successful deployment
  • Liaise with the System (Domain) sections for the proper handover of the Share Services Application systems architecture and specification material required for deployment
  • Validate the developed functionalities in coordination with the Section Manager – Systems (Domain) to ensure these are compatible with existing systems during integration
  • Provide test plans, test scripts and test procedures for roll-out based on application requirements and functionalities
  • Manage implementation test procedures and ensure that Share Services Application systems / modules pass all the test use cases to meet requirements
  • Provide guidance on all requisite testing types (e.g. unit, integration, acceptance, and system tests) before migration to the entity’s environment to ensure glitch free implementation
  • Collaborate with the System (Domain) sections, Smart Development and Smart Infrastructure to resolve complex issues which arise in implementation
  • Develop and maintain deployment testing processes and recommend improvements or corrections to the process of testing new systems / modules to ensure quality control
  • Set roll-out quality processes and controls to ensure adherence to quality standards and organize and maintain all relevant quality assurance documentation to ensure consistency in the deployment testing process
  • Manage the measurement of deployed system adoption levels throughout the concerned entities and manage remedial activities accordingly
  • Budgeting:

  • Prepare and recommend the Deployment Section budget based on benchmarking, insights and analysis
  • Monitor the financial performance of the Deployment Section against budgets to identify and capitalize on potential areas for cost reduction and performance improvement opportunities
  • Internal Projects:

  • Manage daily operations ensuring that work processes are optimally delivered adopting a continuous improvement mindset
  • Provide management information and insights on all dimensions of Section performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc executive management requests
  • Manage and guide project teams in order to optimize efficiency, ensuring that the project cycle is completed in accordance with agreed project parameters (cost budget, timelines, scope and quality)
  • People Management:

  • Manage the activities and work of team members and evaluate their performance by providing formal and informal feedback
  • Nurture talent within the Section by providing guidance, mentoring and coaching

  • المؤهلات و المهارات

  • Bachelor’s degree in Computer Science / Information Technology or equivalent
  • Relevant certification in Share Services Application systems such as OPNCIS (Oracle PartnerNetwork Certified Implementation Specialist), SAPCA (SAP Certified Associate), or equivalent is preferred
  • 8 – 10 years of relevant experience in in the management and administration of Share Services Application systems
  • 4 years in positions of progressively increasing managerial responsibilities
  • Relevant experience in Share Services Application system deployment required with exposure to several full cycles of large-scale, enterprise-level implementation projects
  • UAE experience with government / semi-government organizations and/or multinational companies is preferred
  • Demonstrated ability in the management and implementation of Share Services Application software solutions
  • Share Services Application test automation tools
  • Share Services Application modules including new implementations, upgrades and operations and maintenance
  • Ability to develop logical detailed test scenarios
  • Fluent written and spoken English essential, Arabic preferred
  • Adapts style and uses persuasion in delivering messages where issues may be complex, audience perspectives may be divergent, or information may be non-routine in nature


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