Landside Execution Specialist 25 views
Full time Dubai - United Arab Emirates , 11111 Dubai Facilities Services
Job Overview
- Salary Offer Negotiable
- Experience Level Beginner
- Total Years Experience 6 to 10 years
- Number of Vacancies 0
- Postal Code 11111
- Candidate Gender Any
- Candidate Nationality Any Nationality
- Candidate Availability Location Anywhere
- Working Hours 9
- Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers/truckers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership.
- Manage accounts with high business impact in terms of volume and/or revenue and high complexity.
- Serve as point of escalation to resolve customer queries/issues that the Chennai Landside Transportation team is unable to resolve or close.
- Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary.
- Identify the root cause when targets are not met and implement solutions by working closely with stakeholders.
- Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery.
- Understand and be familiar with KPIs and act in line with set targets. · Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders.
- Support the Landside Transportation with data analytics and other initiatives that positively impacts the customer experience.
- Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values.
Qualifications:
- College Degree or 2+ years of functional experience in the Transportation Industry
- Strong Customer Centricity
- Excellent communication skills and interpersonal skills.
- Ability to multi-task and display sense of urgency.
- Able to build and maintain solid relationships (internal and external).
- Excellent organization and problem-solving skills.
- Conflict resolution and persuasion skills.
- Ability to be a team player (essential).
- Proficient in Microsoft Suite Applications.
- Bilingual (Spanish – English) Preferred
Job Location
Company Information
- Total Jobs 10 Jobs
- Category Accounting
- Location Dubai
- Main Location (from map only) Dubai - United Arab Emirates
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