Supervisor 138 views

Job Responsibilities:
Staff Management:

Supervise and coordinate the activities of hotel staff, including housekeeping, front desk, food and beverage, and maintenance.
Train, mentor, and motivate employees to perform their duties effectively.
Conduct performance evaluations and provide feedback to staff.
Customer Service:

Ensure exceptional guest service and address any guest complaints or concerns promptly and professionally.
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Maintain a visible presence in the hotel to interact with guests and staff.
Operational Oversight:

Oversee daily operations and ensure that all hotel services are running smoothly and efficiently.
Coordinate with different departments to ensure seamless service delivery.
Monitor and maintain cleanliness, safety, and overall appearance of the hotel.
Administrative Duties:

Prepare and manage staff schedules to ensure adequate coverage.
Maintain records of staff attendance, performance, and other administrative documents.
Assist in budgeting and financial planning for departmental expenses.
Inventory and Supplies Management:

Monitor inventory levels of supplies and equipment and ensure timely replenishment.
Coordinate with suppliers and vendors for procurement of necessary items.
Compliance and Safety:

Ensure compliance with hotel policies, health and safety regulations, and industry standards.
Conduct regular inspections to identify and address any safety hazards or maintenance issues.
Implement and enforce security measures to protect guests and property.
Event Coordination:

Assist in planning and coordinating events, conferences, and banquets.
Ensure that event setups are completed accurately and on time.
Qualifications:
Education:

High school diploma or equivalent.
Degree or diploma in hospitality management or a related field is advantageous.
Experience:

Previous experience in a supervisory role within the hospitality industry is preferred.
Experience in different hotel departments (e.g., front desk, housekeeping, food and beverage) is beneficial.
Skills:

Excellent leadership and team management skills.
Strong communication and interpersonal abilities.
Problem-solving and decision-making skills.
Ability to multitask and work under pressure.
Proficiency in Microsoft Office Suite and hotel management software.
Personal Attributes:

Professional appearance and demeanor.
High level of integrity and reliability.
Strong customer service orientation.
Attention to detail and organizational skills.
Language:

Proficiency in English is essential.
Knowledge of Arabic or other languages is an advantage.
Additional Considerations:
Work Environment:

Typically based in a hotel with varying shifts, including evenings, weekends, and holidays.
May require standing and walking for extended periods and occasional lifting of items.
Cultural Awareness:

Understanding of the cultural and social norms in the UAE.
Ability to interact professionally with a diverse group of guests, staff, and stakeholders.